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| Applications of VoiceXml | Page 5 of 5 |
Some of the applications of voice xml include the following. AT&T, Lucent, and Motorola have built applications illustrating the strengths of the VoiceXML approach, based on their previous work.
AT&T and its business customers have built several examples of typical automated business applications: customer surveys, telephone e-commerce services, product promotion, recipe browsing and delivery, frequently asked question services. AT&T has also built a full consumer telephone service based on its work, which included contributions from business partners for weather, news, and stock market data. AT&T has also constructed many other prototype consumer services such as prepaid calling card and universal messaging.
Lucent has demonstrated the use of the markup language approach to create banking and other e-commerce services, a variety of information retrieval services, and interactive communications services.
Motorola demonstrated a collection of mobile-productivity applications at its VoxML announcement from three early adopters of the technology: BizTravel.com, CBS Marketwatch, and The Weather Channel. Other active areas of application development include e-commerce, consumer self-service, local events information, and corporate intranet information access.
Companies using VoiceXml
Of the four vendors tested, BeVocal received the best overall score. They received the best scores in the categories of ease of application creation/setup; online documentation/resources; and text-to-speech listening quality.
VoiceGenie beat out Tellme for second place by a very narrow margin. Voice Genie tested out to have extremely quick DTMF command response, and creating the app for them required no changes in the scripts original grammars, which was a plus. Tellme received a perfect score for their response times to voice commands, and had the best online libraries. HeyAnita missed a better score because of the lack of developer resources available on their website, which is scheduled to be remedied soon (February, 2001).
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