E-Commerce

 

 

E-Commerce:

  • Electronic-based Commerce
  • Typically, over Internet, mostly Web-based
  • Advantages:
    • Instant or fast distribution
    • Order directly from factory, traditional stores not necessary....potential reduction in cost
    • 24/7 - open anytime
    • Access anywhere
    • Sell not just products but, services and soft goods (e.g. software, newsletters, reports, etc)
    • Global marketplace
    • B2B and B2C opportunities
    • Help Company Infrastructure
      • inventory monitoring
      • sales tracking
      • automated customer support
  • Challenges:
    • Profitable Business Models
    • Logistics (shipping, returns, etc)
    • Competing with strong "old-economy" businesses

Challenges

  • Developing sustainable/profitable business model.
  • Meeting needs of extremely fast-paced changing market.
  • Keeping up with technology changes.
  • Handling changing bandwidth issues.
  • Dealing effectively with Security issues
  • Dealing effectively with Logistics (delivery,etc.)
     

History:

  • Many transaction models based on older Financial Transactions over networks.
  • EFT= Electronic Fund Transfer (early 1970s). Banks use to transfer sums of money between each other over secure private networks. (Same basic technology is used for ATM)
  • EDI = Electronic Data Interchange (late 1970s). Used to allow businesses to exchange documents. Example order forms between suppliers and customers. Again used privately maintained networks.
    • Problem: different companies implemented different variations of EDI...problems with compatibility.
  • Email: Electronic Mail. Used by businesses again to send and recieve information and documents. (became widely used in mid 1980s.).
  • Internet becomes public-access for commerce transactions around 1991
    • driven by official standard TCP/IP....issues of compatibility not there.
  • WWW booms mid 1990s.

 

Some Terms and Definitions:

eEnterprise

  • is an enterprise with the capability to exchange value (money, goods, services and information) electronically.

eEconomy

  • is the broader business environment in which global eCommerce is conducted.

EDI

  • Electronic Data Interchange, the transfer of data beween different companies using networks, such as the Internet. As more and more companies get connected to the Internet, EDI is becoming increasingly important as an easy mechanism for companies to buy, sell, and trade information. ANSI has approved a set of EDI standards known as the X12 standards.

Digital Cash

  • A system that allows a person to pay for goods or services by transmitting a number from one computer to another. Like the serial numbers on real dollar bills, the digital cash numbers are unique. Each one is issued by a bank and represents a specified sum of real money. One of the key features of digital cash is that, like real cash, it is anonymous and reusable. That is, when a digital cash amount is sent from a buyer to a vendor, there is no way to obtain information about the buyer. This is one of the key differences between digital cash and credit card systems. Another key difference is that a digital cash certificate can be reused. There a number of competing protocols, and it is unclear which ones will become dominant. Most digital cash systems start with a participating bank that issues cash numbers or other unique identifiers that carry a given value, such as five dollars. To obtain such a certificate, you must have an account at the bank; when you purchase digital cash certificates, the money is withdrawn from your account. You transfer the certificate to the vendor to pay for a product or service, and the vendor deposits the cash number in any participating bank or retransmits it to another vendor. For large purchases, the vendor can check the validity of a cash number by contacting the issuing bank.

 

 

 

 

Traditional Sales Cycle:

  1. Design New Product(s)
  2. Market New Product(s)
  3. Distribute Product(s)
  4. Provide Customer Support

Important Issues:

  • Intelligent Tracking -

    Just knowing the number of visitors to your website isn't good enough, understanding what visitors are doing on your website is critical to your ongoing success. Employ technology that will help in smarter decision-making such as marketing tools like Coremetrics, Ad Relevance, and WebTrends.

  • Affiliate Networks

    By sharing a percentage of a sale or offering a cost-per-lead, companies can enjoy ad placements that produce sales at a low fixed cost by building an affiliate network. By teaming up with affiliate technology providers such as BeFree, Linkshare, and Commission Junction, for example, companies are realizing a decrease in customer acquisition cost and increased brand reach.

  •  

New Payment Options:

 

Portals

A Web site or service that offers a broad array of resources and services, such as e-mail, forums, search engines, and on-line shopping malls.

StoreFront Builders

Tools or agencies that help business's build e-Commerce storefronts.

Auction Builders

Tools or agencies that help build auction sites.

© Lynne Grewe 2000